Privacy Policy

Effective Date: 25 June 2026

At Malabar Heritage Spices LLP, we value the trust placed in us by our customers, partners, and visitors. We are committed to maintaining the confidentiality, security, and responsible use of personal information collected through our website, online platforms, and business interactions.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect personal information provided by you, including but not limited to:

• Name and contact information
• Mobile number and email address
• Billing and shipping details
• Order, purchase, and transaction information
• Customer enquiries, feedback, and communication records

We collect only the information necessary to provide efficient services and improve customer experience.

2. Purpose of Collecting Information

The information collected may be used for:

• Processing and fulfilling customer orders
• Delivery coordination and customer support
• Communicating regarding products, services, and updates
• Improving our products, services, and online experience
• Maintaining business records and complying with applicable legal requirements

3. Data Protection & Security

Malabar Heritage Spices LLP follows appropriate technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

Payment transactions are processed through secure payment gateways. We do not store confidential payment information such as card details, banking passwords, or other sensitive financial credentials.

4. Sharing of Information

We respect customer privacy and do not sell, rent, or trade personal information.

Information may be shared only with trusted third parties such as:

• Delivery and logistics partners
• Payment service providers
• Technology/service providers supporting our operations
• Government authorities or legal bodies when required under applicable laws

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance user experience, improve website performance, and understand customer preferences.

6. Customer Rights

Customers may request to review, update, or correct their personal information by contacting us. Such requests will be handled in accordance with applicable laws and verification procedures.

7. Policy Updates

Malabar Heritage Spices LLP reserves the right to amend, modify, or update this Privacy Policy at any time to reflect changes in business practices, technology, or legal requirements.

8. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located at Kalpetta, Wayanad, Kerala.